At Knivesta, we stand behind our premium automatic knives and tactical gear with the same reliability you expect from AKC, Boker, and Bear OPS products. If your purchase doesn’t meet our exacting standards or your operational requirements, our streamlined returns process ensures rapid resolution.

Professional Notice:

For safety and legal compliance, all returned knives must be in original, unused condition with all safety mechanisms fully functional. Certain tactical items may have special restrictions (see Section 5).

1. Eligibility Requirements

  • 15-Day Window: Returns/exchanges must be initiated within 15 days of delivery
  • Original Condition: Product must be unused, with original packaging and all included components
  • Proof of Purchase: Order number or receipt required
  • Safety Compliance: All automatic mechanisms (OTF, butterfly, etc.) must be fully operational

2. Step-by-Step Return Process

Step 1: Initiate Your Request

Email [email protected] with:

  • Order number
  • Product name (e.g., “AKC F-20 OTF” or “Boker Kalashnikov”)
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Receive Authorization

Our tactical gear specialists will respond within 24-48 hours with:

  • Return Authorization Number (RMA)
  • Secure shipping instructions
  • Special handling instructions if applicable

Step 3: Ship Your Item

Package securely using these protocols:

  • Use original packaging whenever possible
  • Ensure all safety mechanisms are engaged
  • Include RMA number visibly on package exterior
  • Ship to: Kershaw Store Returns, 406 Hawks Nest Lane, Maryland Heights, MO 63141

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Knivesta Team,

I would like to request a [refund/exchange] for my order #[Order Number] containing [Product Name(s)].

Reason for return: [Brief explanation – e.g., “mechanism malfunction”, “incorrect model received”]

The product is in [new/unused/defective] condition with all original packaging and components.

Please advise next steps.

Regards,
[Your Full Name]
[Your Contact Email]
[Your Contact Phone – recommended for expedited service]

3. Refund Processing

Upon receipt and inspection of your return:

  • Timeline: 3-5 business days for processing
  • Method: Original payment method (credit cards via Visa/MasterCard/JCB or PayPal)
  • Deductions: Original shipping fees are non-refundable unless return is due to our error

4. Exchange Process

For tactical professionals needing different specifications:

  • Follow standard return process indicating “exchange”
  • Specify desired replacement model (e.g., “AKC X-treme EVO OTF instead of F-16”)
  • Expedited shipping available for urgent operational needs (contact our team)

5. Non-Returnable Items

For safety and legal compliance, these items cannot be returned:

  • Custom-Configured Tactical Blades: Any knife modified per customer specifications
  • Opened Safety-Sealed Items: Products with broken tamper-proof seals
  • Clearance/Damaged Goods: Items marked “final sale” at purchase

6. International Returns

For customers outside the U.S.:

  • Contact us before shipping – some jurisdictions prohibit knife returns via standard mail
  • You’re responsible for return shipping costs and any customs fees
  • Allow 2-3 weeks for international return processing

Tactical Support Available

Military and law enforcement personnel with urgent operational needs may contact [email protected] with “Tactical Priority” in the subject line for expedited service.

Last Updated: [Insert Date]