Shipping Policy

At Knivesta, we deliver premium automatic knives and tactical gear with the precision and reliability demanded by professionals worldwide. Our shipping and returns policies are designed to match the operational efficiency of the AKC, Boker, and Bear OPS products we carry.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on destination customs processing. We cannot ship to certain Asian countries and remote regions.

International Shipping

We ship globally (excluding restricted regions). International customers are responsible for any customs duties, taxes, or import fees. Please check your local laws regarding automatic knife imports before ordering.

Returns & Exchanges

We guarantee the performance of every tactical knife we sell. If your AKC OTF, Boker automatic, or Bear OPS butterfly knife doesn’t meet our exacting standards, follow this operational protocol:

Eligibility Requirements

• 15-Day Window: Returns/exchanges must be initiated within 15 days of delivery
• Original Condition: Product must be unused, with original packaging and all components
• Proof of Purchase: Order number or receipt required
• Safety Compliance: All automatic mechanisms (OTF, butterfly, etc.) must be fully operational

Non-Returnable Items

Step-by-Step Return Process

Step 1: Initiate Your Request
Email [email protected] with:

• Order number
• Product name (e.g., “AKC F-20 OTF” or “Boker Kalashnikov”)
• Reason for return
• Whether you prefer refund or exchange

Step 2: Receive Authorization
Our tactical gear specialists will respond within 24-48 hours with:

• Return Authorization Number (RMA)
• Secure shipping instructions
• Special handling instructions if applicable

Step 3: Ship Your Item
Package securely using these protocols:

• Use original packaging whenever possible
• Ensure all safety mechanisms are engaged
• Include RMA number visibly on package exterior
• Ship to: Kershaw Store Returns, 406 Hawks Nest Lane, Maryland Heights, MO 63141

Return Request Template

Refund Processing

Upon receipt and inspection of your return:

• Timeline: 3-5 business days for processing
• Method: Original payment method (credit cards via Visa/MasterCard/JCB or PayPal)
• Deductions: Original shipping fees are non-refundable unless return is due to our error

Exchange Process

For tactical professionals needing different specifications:

• Follow standard return process indicating “exchange”
• Specify desired replacement model (e.g., “AKC X-treme EVO OTF instead of F-16”)
• Expedited shipping available for urgent operational needs (contact our team)

International Returns

For customers outside the U.S.:

• Contact us before shipping – some jurisdictions prohibit knife returns via standard mail
• You’re responsible for return shipping costs and any customs fees
• Allow 2-3 weeks for international return processing

Last Updated: [Insert Date]